[Art]

Originally Posted by DaGeek

I wouldn't give out that info, either. Why would a product need that? If there's a legit reason, then okay, but that sounds off.

Regardless of whether their reason for needing it is legit, you should never ever give info like that out. And only the first reason is that it is a huge violation of Apple's TOS. (And that goes for any manufacturer.)

[Dwight Schrute]

I told them I thought it was inappropriate for them to ask me such information. They didn't get it, and asked a few more times, to which I said no. Finally I asked for them to cancel my service and refund my $ - they have a satisfaction guarantee policy that advertises they will refund and cancel in situations.

Dageek, if they have my Apple ID and password, they have access to all my photos. They can also remotely wipe my devices, or track me. They can use iPay to charge things to my credit card. The reported cases of people causing incredible damage and harm are long and frightening. Ask Jennifer Lawrence about her personal photos that got dumped onto the Internet for all to see. No one should have your username and password for anything, ever. Anyone working in IT (in this case, technical support) should know better than to request such information from a consumer. And consumers should be aware that they should never give it.

[mtlmouth]

Asking for your Apple ID and password is absolutely a huge red flag.

[Dwight Schrute]

Agreed. Another red flag for me is asking for my SSN. Seagull called me and wanted to ship my new guitar. They said they needed my SSN to ship it directly to me. He said customs requires that to prove a manufacturer is sending the guitar (which contains rosewood) to a real person. I do not know if this is accurate or not, but I told them no way, and we found a way around it. They are shipping the guitar to the local shop where I can pick it up. The dude from Seagull agreed it was problematic for them to ask for such a thing, and worked with me to find a way around it. That, I can respect.

[thesteve]

Originally Posted by Dwight Schrute

Agreed. Another red flag for me is asking for my SSN. Seagull called me and wanted to ship my new guitar. They said they needed my SSN to ship it directly to me. He said customs requires that to prove a manufacturer is sending the guitar (which contains rosewood) to a real person. I do not know if this is accurate or not, but I told them no way, and we found a way around it. They are shipping the guitar to the local shop where I can pick it up. The dude from Seagull agreed it was problematic for them to ask for such a thing, and worked with me to find a way around it. That, I can respect.

If it's recent, that might actually be a thing. I'm not sure what exactly the new rosewood rules are, but I've heard from several builders that it's making international shipments very problematic.

[Dwight Schrute]

That's kind of what the Seagull dude said - something about limitations on export of Rosewood. They had to guarantee it was going to a real live person. The way around that, after I pressed the matter, was to ship it to the guitar shop that had processed my return. Thankfully, they had a way around it in my case.

[beanbag]

at the risk of getting too off topic, there are certain types of woods (including brazilian rosewood) that are considered endangered and/or protected, and there are strict controls in place regarding usage and exportation. back 12 years ago when i was in guitar theory and technique, my prof said that rosewood had to have been certified as chopped down before a certain date (and i think even back then it was several years prior) in order to be used for items, otherwise there were steep fines and penalties. things may have changed since then, but that discussion made an impression on me.

[Dwight Schrute]

They told me when they placed the order that I should have it within 7-10 days -but that could fluctuate due to Rosewood export limitations. For what it's worth, today is day 10.

[beanbag]

maybe your son can use his hacking skills to get the shipment moved through.


(only half kidding.)

[Dwight Schrute]

I hope I've gotten through to him to only touch / tinker with / hack on your own stuff. That is the golden rule in this line of business / education / learning - if it's not yours, and you don't have permission, do not touch it. Nothing - not even getting a new guitar - is worth breaking the law.

I'm hoping the new guitar arrives this week. I'm at the mercy of customs.

[Dwight Schrute]

I thought this article was gut wrenchingly relevant to this thread.

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