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Unread 08-17-2015, 02:46 PM   #1
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Anyone have Wordpress experience?

I'm in charge of maintaining the website for a school organization, which is powered by Wordpress. We recently ran into a problem where no one can log in to their associated Wordpress accounts to contribute to the page - I can't even log in with the admin account. Everyone is told that their username or password is incorrect even though we're certain we're using the correct credentials.

I'm currently waiting for a reply from a recent graduate to find out what email address the admin account password recovery goes to (apparently it's not the official one I have access to...), but if anybody else has ideas, please let me know.

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Unread 08-17-2015, 05:32 PM   #2
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is it possible that there is more than one wordpress instance on the same machine?
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Unread 08-19-2015, 01:29 PM   #3
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I am on wordpress and I've never experienced anything like that.
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Unread 08-19-2015, 02:56 PM   #4
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Where is it hosted?
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Unread 08-19-2015, 03:36 PM   #5
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Quote:
Originally Posted by bobthecockroach View Post
Where is it hosted?
It's hosted on our own domain, not through Wordpress.
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Unread 08-23-2015, 05:22 PM   #6
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I was trying to see if there was some out of band way to reset the software or something.

Don't want to jump to conclusions, but changing password could be the result of a security breach.
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Unread 08-23-2015, 05:28 PM   #7
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Quote:
Originally Posted by bobthecockroach View Post
I was trying to see if there was some out of band way to reset the software or something.

Don't want to jump to conclusions, but changing password could be the result of a security breach.
I was initially worried about a security breach as well, but I'm less concerned now.

The problem is half-resolved - I can get into the admin account now. Turns out the outgoing editor-in-chief changed the Wordpress password and neglected to tell me. Would have been nice if he'd responded to my first two emails about this...

Waiting to hear back from another contributor now to see if they're still unable to log in. It might be as simple as doing some password resets for other people.
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Unread 08-28-2015, 07:11 AM   #8
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Glad to hear it worked out!
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Unread 08-28-2015, 01:32 PM   #9
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Glad you're figuring it out.
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