Need some computer help

**DaGeek** · 07-06-2009, 12:33 PM

Then what does work?

OiBoyz · 07-06-2009, 01:52 PM

(Waiting for the inevitable "Buy a Mac." response.)

PatrickStar4491 · 07-06-2009, 02:23 PM

Toshiba may send you a new restore disc. Have him call them.

**DaGeek** · 07-06-2009, 02:40 PM

Quote:

Originally Posted by PatrickStar4491

Toshiba may send you a new restore disc. Have him call them.

Thank you, will do. Here's to hoping for good results!

Giga Hertz · 07-06-2009, 03:16 PM

Quote:

Originally Posted by OiBoyz

(Waiting for the inevitable "Buy a Mac." response.)

Install Linux.

Cam42 · 07-08-2009, 12:03 PM

Lifehacker - Partition and Image Your Hard Drive with the System Rescue CD - Downloads
Found this, might work.

TahoeJeff · 07-08-2009, 01:40 PM

You've probably already formatted the computer, but if not, did you run you antivirus and spyware programs with Windows in Safe Mode? Sometimes you are able to catch things there that you would not in regular mode. The reason I think something may still be there is that you said your browser won't allow you to access certain spyware websites.

**DaGeek** · 07-08-2009, 02:24 PM

Quote:

Originally Posted by TahoeJeff

You've probably already formatted the computer, but if not, did you run you antivirus and spyware programs with Windows in Safe Mode? Sometimes you are able to catch things there that you would not in regular mode. The reason I think something may still be there is that you said your browser won't allow you to access certain spyware websites.

I actually haven't formatted it yet (have been too busy the past few days to mess with it), and that's a good idea. I might try that before dooming it to reformatting.

***BillSPrestonEsq*** · 07-08-2009, 03:02 PM

Quote:

Originally Posted by DaGeek

I actually haven't formatted it yet (have been too busy the past few days to mess with it), and that's a good idea. I might try that before dooming it to reformatting.

another thought. Try ccleaner.

The reason I suggest this, is it cleans the windows host file which could be damaged, and could be the problem even if all the spyware itself is gone.

**DaGeek** · 07-10-2009, 02:29 PM

Quote:

Originally Posted by Billgamesh

another thought. Try ccleaner.

The reason I suggest this, is it cleans the windows host file which could be damaged, and could be the problem even if all the spyware itself is gone.

Excellent idea. I'll try that this weekend if I can. Unfortunately, though, the Trojan and virus both came back, so I guess I hadn't completely removed them like I'd hoped. I've got one or two more tactics in mind, but reformatting looks increasingly more likable.

PatrickStar4491 · 07-10-2009, 04:04 PM

Toshiba's number is 800-457-7777. They can send you a new recovery DVD. This way you won't run into problems with mismatched license keys between OEM and retail versions and all that mess.

Out of curiosity, what model laptop is it?

tigerfan88 · 07-10-2009, 08:00 PM

Find out what the virus/spyware/trojans are and then Google a removal method. Tools like VundoFix, SmitRem, Killbox, among others, may do the trick. Programs like Spybot and antivirus programs usually can't remove complex infections, even in Safe Mode.

**DaGeek** · 07-10-2009, 10:14 PM

Quote:

Originally Posted by PatrickStar4491

Toshiba's number is 800-457-7777. They can send you a new recovery DVD. This way you won't run into problems with mismatched license keys between OEM and retail versions and all that mess.

Out of curiosity, what model laptop is it?

Thanks! I gave them a call, and they said a new disc would be about $25, so not bad; however, they also said my friend should have gotten a disc with his computer, so I asked him to look for it. P350D - S8828 is the model.

Quote:

Originally Posted by tigerfan88

Find out what the virus/spyware/trojans are and then Google a removal method. Tools like VundoFix, SmitRem, Killbox, among others, may do the trick. Programs like Spybot and antivirus programs usually can't remove complex infections, even in Safe Mode.

I've tried some, but it keeps blocking all my attempts. However, I haven't had much time with it since my initial attack, so I'm just waiting for another few-hour period when I can give it much pain.

tigerfan88 · 07-11-2009, 04:09 PM

What's the name of the virus/trojan? I have a few sources for removal that are within a forum I'm a member of (I've trained to do spyware and virus/trojan removal), so I might be able to suggest more things to try.

**DaGeek** · 07-11-2009, 04:26 PM

Quote:

Originally Posted by tigerfan88

What's the name of the virus/trojan? I have a few sources for removal that are within a forum I'm a member of (I've trained to do spyware and virus/trojan removal), so I might be able to suggest more things to try.

Trojan horse Agent2.MHP
Win32/Cryptor

And they have a pretty solid stronghold...