Go Back   Christian Guitar Forum > Musicians > Guitar
Register FAQ Members List Calendar Arcade Mark Forums Read

Reply
LinkBack Thread Tools Display Modes
Unread 07-31-2007, 03:31 PM   #1
power chord hater
 
snizzle's Avatar
 

Joined: Feb 2004
Location: Birmingham, AL
Posts: 2,678
MF Sucks

Has anyone else had problems? I ordered an amp last week and they told me that it MAY take until August 4th for it to ship. Now i'm told the 10th would be the earliest. What the crap? I know they are moving distribution centers but this is rediculous. I'm talking to customer service right now..
-shane

__________________
we were meant to live for so much more. have we lost ourselves?

www.stickandstrum.com
snizzle is offline   Reply With Quote
Sponsored Links
Unread 07-31-2007, 03:35 PM   #2
Registered User
 
katmetal's Avatar
 

Joined: Jul 2007
Location: PA
Posts: 416
This is typical for them; it has always been this way, I don't really know what their prob. is with keeping items in stock...
katmetal is offline   Reply With Quote
Unread 07-31-2007, 03:52 PM   #3
...
 
thesteve's Avatar
 

Joined: Apr 2001
Location: San Diego, CA
Posts: 30,142
Send a message via AIM to thesteve
Quote:
Originally Posted by snizzle View Post
Has anyone else had problems? I ordered an amp last week and they told me that it MAY take until August 4th for it to ship. Now i'm told the 10th would be the earliest. What the crap? I know they are moving distribution centers but this is rediculous. I'm talking to customer service right now..
-shane
Is this a MF issue or just an issue with MF expecting an item to be received from VS and not getting it when expected?

or maybe I've just not had enough experience with MF to ever have an item shipping delayed.
__________________
We've all got ideas. We are the music makers. We make money to buy things, and write down words.

I'm a podcaster
thesteve is offline   Reply With Quote
Unread 07-31-2007, 03:54 PM   #4
is blessed beyond measure
 
tigerfan88's Avatar
 

Joined: Apr 2007
Location: Michigan
Posts: 2,355
Send a message via AIM to tigerfan88 Send a message via MSN to tigerfan88 Send a message via Yahoo to tigerfan88
I've used MF a couple times now and so far no problems. I'm planning on ordering more stuff, so maybe I'll have problems then. Did it say it was in stock when you ordered?
__________________
Xbox Live Gamertag: MCC8812. Add me as a friend.

My Gear:
Agile AL-2000 | Epiphone PR-100 Acoustic | Johnson Strat Copy | J.B. Player Professional Series Bass (somewhat modified) | Vox AD50VT 212 | Acoustic B20 Bass Amp | Vox V847| Danelectro Fab Distortion

My Blog | Tech Support for Lots of Devices
tigerfan88 is offline   Reply With Quote
Unread 07-31-2007, 03:58 PM   #5
power chord hater
 
snizzle's Avatar
 

Joined: Feb 2004
Location: Birmingham, AL
Posts: 2,678
It's not a stocking problem. It's in stock. They're moving their distribution center so EVERY ORDER is going through this. I'm pissed. I can't get my phone to work so i'm going to e-mail customer service and then call them ASAP.

I've got two gigs coming up in a few weeks and I NEED that amp. And it'd be nice to actually have a few days (or weeks) to figure out the amp before I have to play live.
-shane
__________________
we were meant to live for so much more. have we lost ourselves?

www.stickandstrum.com
snizzle is offline   Reply With Quote
Unread 07-31-2007, 07:42 PM   #6
They really do!
 
Third_Day_Rocks's Avatar
 

Joined: Jul 2005
Location: Oregon
Posts: 434
I've used MF approximatly a dozen times and no problems so far. There has been two times where something was out-of-stock, but they shipped it within 3 days. My orders have contained everything from a guitar amp to drum cymbals, and nothing to complain about.

Sorry to hear that you are having such a bad experience.
__________________
-The biggest fan of Third Day music-www.thirdday.com

Remedy is done!

Rig:

Fender MIA Hardtail Strat > Boss GT-6 > Fender Hot Rod Deluxe
Third_Day_Rocks is offline   Reply With Quote
Unread 07-31-2007, 07:44 PM   #7
......
 
thomaspg70's Avatar
 

Joined: Oct 2005
Location: Louisiana
Posts: 1,754
Send a message via AIM to thomaspg70
I've only used MF once for my amp and it was fine. But i usually use Ebay, because ebay is better than anything.
thomaspg70 is offline   Reply With Quote
Unread 07-31-2007, 08:19 PM   #8
power chord hater
 
snizzle's Avatar
 

Joined: Feb 2004
Location: Birmingham, AL
Posts: 2,678
This is the first problem I've ever had with a normally great company. I e-mailed customer service and I'll call them tomorrow. Oh wait..just got an e-mail. Let me check it and i'll reply...
-shane

Yep. They suck. Here's the response I got:
Quote:
Dear customer,

Thank you for your recent inquiry. There is nothing we can do we have
put notices up on the website and from my end I do want you to get your
gear and if that means canceling your order I would rather you do that
then lie to you and tell you I can guarantee it. So I would recommend
looking around and see if you can find it so you will at least have it
by the time you need it.

If you would like to place an order, please call 800-391-8762 or visit
our website at http://www.musiciansfriend.com .

Please feel free to contact us if you have any more questions or
concerns.

We appreciate you choosing Musician's Friend.
So freakin lame.
-shane
__________________
we were meant to live for so much more. have we lost ourselves?

www.stickandstrum.com

Last edited by thesteve; 07-31-2007 at 11:14 PM.
snizzle is offline   Reply With Quote
Unread 07-31-2007, 08:24 PM   #9
Moderator
 
nbfan's Avatar
 

Joined: Apr 2006
Location: The Star Destroyer Chimeara
Posts: 4,957
Dude. They're moving. What happens when they move? They can't ship. I'm sure they'd love to continue shipping orders through this if they could. Even though I am a bit tweaked, as I myself am buying an amp from them soon. I am sticking with MF though, because they ship $100+ orders free. The only other place I can get that kind of service is GC, and they don't carry the amp I want to buy.
__________________
Quote:
Originally Posted by gtrdave View Post
The key to great tone is really found in the kind of hand soap that you use.
For years I used a typical off-the-shelf bar-type soap and I had no idea that, even though I rinsed properly and thoroughly after every cleansing, there was still a soap scum residue on my hands and fingers.
This negatively affected my tone in ways that I just can't describe.
Then, on a whim, a few years ago I wandered into a Bath and Body Works store at a local mall and picked up some of their gentle foaming anti-bacterial hand cleansers.
The difference in my guitar's sound is so wickedly improved that I no longer feel the need to buy a new amp or pedals or even strings...EVER!
So, it's my belief that tone is in the soap.
Thank you and goodnight.
nbfan is offline   Reply With Quote
Unread 07-31-2007, 08:27 PM   #10
is blessed beyond measure
 
tigerfan88's Avatar
 

Joined: Apr 2007
Location: Michigan
Posts: 2,355
Send a message via AIM to tigerfan88 Send a message via MSN to tigerfan88 Send a message via Yahoo to tigerfan88
Wow, that definitely sucks. I just noticed that when I was considering making an order.
__________________
Xbox Live Gamertag: MCC8812. Add me as a friend.

My Gear:
Agile AL-2000 | Epiphone PR-100 Acoustic | Johnson Strat Copy | J.B. Player Professional Series Bass (somewhat modified) | Vox AD50VT 212 | Acoustic B20 Bass Amp | Vox V847| Danelectro Fab Distortion

My Blog | Tech Support for Lots of Devices
tigerfan88 is offline   Reply With Quote
Unread 07-31-2007, 08:38 PM   #11
Tired of being attacked
 
BillSPrestonEsq's Avatar
 

Joined: Jun 2001
Location: Beaverton, Or
Posts: 40,448
Quote:
Originally Posted by snizzle View Post
Yep. They suck. Here's the response I got:


So freakin lame.
-shane
Having worked customer service...

You got a good person. Thats not lame, thats honest. At least they didn't BS you with false promises like 90% of CS people will do. My guess is whoever that was will try to expedite things. However, during a move, there are delays.
__________________
For this I will be judged.


My Life.
BillSPrestonEsq is offline   Reply With Quote
Unread 07-31-2007, 09:51 PM   #12
JT
 

Joined: Jan 2002
Posts: 3,144
Quote:
Originally Posted by BillSPrestonEsq View Post
Having worked customer service...

You got a good person. Thats not lame, thats honest. At least they didn't BS you with false promises like 90% of CS people will do. My guess is whoever that was will try to expedite things. However, during a move, there are delays.
I agree--that's either stunning in its honesty, or this person is a newbie who's about to get chewed out when his boss figures out what he said. Also, keep in mind that the last three paragraphs were not written by the person responding--they were almost certainly automatically inserted like the blurb that Yahoo email inserts after you send a message.
Jay Tea is offline   Reply With Quote
Unread 07-31-2007, 10:43 PM   #13
I play Guitar...
 
PianoMan's Avatar
 

Joined: Jun 2002
Location: Oregon
Posts: 3,864
Quote:
Originally Posted by BillSPrestonEsq View Post
Having worked customer service...

You got a good person. Thats not lame, thats honest. At least they didn't BS you with false promises like 90% of CS people will do. My guess is whoever that was will try to expedite things. However, during a move, there are delays.
I completely agree. Considering the circumstances, you can't really expect any better. Personally I would recommend canceling the order and getting the amp from another source. I guarantee that you can still get free shipping from another source. As a general rule, larger orders include free shipping. If it doesn't, say you'll go elsewhere where you can and just about anybody will give in.
__________________
Guitars: Burtone Telecaster, Duesenberg Starplayer DTV, Carvin Contour 66, Rettler OM Acoustic
Amp/Effects: Fractal Audio Axe-Fx II, QSC K10 Amp
PianoMan is offline   Reply With Quote
Unread 07-31-2007, 10:45 PM   #14
Tired of being attacked
 
BillSPrestonEsq's Avatar
 

Joined: Jun 2001
Location: Beaverton, Or
Posts: 40,448
though isn't this amp a blem that is a steal?
__________________
For this I will be judged.


My Life.
BillSPrestonEsq is offline   Reply With Quote
Unread 08-01-2007, 08:26 AM   #15
power chord hater
 
snizzle's Avatar
 

Joined: Feb 2004
Location: Birmingham, AL
Posts: 2,678
Quote:
Originally Posted by BillSPrestonEsq View Post
though isn't this amp a blem that is a steal?

Exactly. I'm getting it for $200 off the normal price so I can't really go anywhere else.

I appreciate his honesty, but what kind of CS tells you to cancel the order and go somewhere else? Seems like a lot to lose a $700 order. At the least they go throw in an amp stand or something for all the hassle. That wouldn't cost them much at all and i'd be a satisfied (but only slightly agitated) customer.

My problem is that they changed what was the 'notice' on the website. It was supposed to be shipped by the 4th and that's why I bought it. Out of nowhere (and i've never seen this at all) they changed it to the 10th.

If you're going to have this kind of thing happen, just close shop for a week. Completely close the doors, do your move, then open up. They just lost a long-time customer.
-shane
__________________
we were meant to live for so much more. have we lost ourselves?

www.stickandstrum.com
snizzle is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -6. The time now is 11:03 PM.


Search Engine Friendly URLs by vBSEO 3.6.0 PL2